FAQs

Yes, reservations and credit card payments are required to reserve a date and time. It is recommended that you book your cruise online for a seamless reservation.

You may also call our office to make a reservation. If you make a phone reservation we will include in the confirmation email a link to complete your reservation by reading and agreeing to our Terms and Conditions. This must be done before we can leave the dock, if you do not complete this step we will not be able to uphold your reservation and we will not refund your reservation fee.

• Customers will receive a full refund with 7 days notice of cancellation. Cancellations within the 7 day window – but more than 48 hours before departure time – will be refunded 50% of the cruise price but not the booking fee. No-shows and cancellations made 48 hours or less before departure time will not receive any refund.
• Customers will also receive a full refund in case of operator cancellation, prior to departure, due to inclement weather or other unanticipated circumstances. Cancellations will be made just prior to the cruise departure time at the sole discretion of the captain. Shortened cruises based on a change of weather will be refunded on a prorated basis.
• Weather Cancellation Policy can be found on our FAQ page.
• Please contact us directly by phone to inquire about a change or cancellation.

We regret that we cannot make exceptions for personal emergencies as a cause for late cancellation.

You may add passengers (up to the maximum limit for that particular cruise option) by calling our office and paying the additional per passenger fee. This must be done at least 2 hours before departure time.

We do not issues refunds, once you have made a reservation, for deleting or bringing less passengers than the number of passengers that you reserved for.

If you would like to reschedule your PRIVATE CRUISE there is a non-refundable reschedule fee equal to 50% of your cruise reservation. If the new date and time of your cruise is cancelled, by us due to a weather issue, you will receive a refund of the cruise fee but NOT the reschedule fee.

Please call our office to discuss your options.

We cannot guarantee that every day will be sunny. Cape weather can be unpredictable and change very quickly, therefore cancellations will be made 15 minutes prior to the cruise. We will cancel for rain, thunder, and lightning in the area and high winds. We cruise in light fog and mist. Our captains are very experienced and understand local weather. Therefore, cancellation is at the sole discretion of the captain just prior to the cruise. Please consider your reservation upheld unless you speak to us directly. If we cancel (for any reason) and cannot re-schedule you, we will refund 100% of your reservation. Please be aware that there is no cover or cabin on our boats. For the health and safety of all of our passengers, please apply sunscreen before you board the boat.

We ask you to be waiting on the dock and ready to depart 10- 15 minutes prior to your scheduled departure time.  We will wait for your arrival, but please note that we may not be able to provide you with the whole experience as we must return on schedule.

We suggest you leave yourself some cushion for heavy summer traffic, traffic delays, and pre-departure bathroom stops, etc. There is a portable toilet at the dock as there is no bathroom on our boats.

There are no age restrictions on our PRIVATE CRUISES.  However, we do suggest that infants are brought in a carrier or are worn in a sling by an adult.  Those with mobility issues should be aware that they will need to walk down a ramp to a floating dock and step into the vessel. Please be aware that this a boat cruise and you should be physically able to handle small choppy waves and sea spray.

We suggest that you bring sunglasses, a light jacket or sweatshirt, and sunscreen—please apply before boarding. Soft soled shoes are recommended. We regret that we do not have the space for large coolers, personal size soft sided coolers preferred.  We provide life jackets for all children under 12 (who are required to wear them by law—no exceptions) and we have them available for adults as well should you want one.

Our captains work very hard to provide our guests with a great experience. Tipping is always a personal choice. However, we suggest a customary gratuity of 10-20%. Please note that our captains cannot accept Venmo or credit cards for tips.